FAQ

To send a Bulk SMS in Nepal, choose a reliable and affordable Bulk SMS service provider, then purchase credit, log in to your account, compose a message, upload your contacts, and click send.

An SMS should be of 160 characters for 1 credit. The characters mean numbers, alphabets, symbols, spaces, and punctuation.

Yes, You can send SMS in Nepali or any foreign language using Unicode. The SMS Unicode consists of 70 characters. For example, the word “नेपाली” consists of 6 characters.

Yes, you can send an SMS of more than 160 characters. You can send messages of unlimited characters to your customers.

Dynamic SMS is the process of sending different SMS in different numbers at once via an excel file. To send Dynamic SMS, Login to your account, choose dynamic SMS on the left-hand side, then download a sample and open it in excel, at last, write messages as per numbers and send to all your contacts.

Yes absolutely, We provide a demo account for client’s convenience with 5 messages before buying our service.

You can send unlimited SMS to your customers in a day. But, we suggest not to send many SMS in a day. It will irritate customers and will lead them to block the company.

Aakash SMS dashboard helps you to send the same SMS to 5000 contacts in one go.

The time to deliver an SMS is just a few seconds. But if the subscribers are facing network issues or out of the network may take time.

There are two ways to buy SMS credit from Aakash SMS. The first one is; Go to aakashsms.com and click register. Fill in all your information and wait for the confirmation code. Then purchase credit. The second one is: directly talk to our experts and buy credits. Deliya Gurung -9808139797 Nita Maharjan -9801097117, 9851300023

You can pay for the SMS credit by eSewa, mobile banking, fonepay, and any medium as per your convenience.

No, they don’t expire. You can use these Bulk SMS for as long as you need, whether it’s months or years.

The cost of an SMS sent to the customer depends on the amount you paid when you bought the Bulk SMS.

Yes, you will be notified in the dashboard. When you have low Bulk SMS a red line with a warning appears on your dashboard.

Absolutely, you can schedule an SMS for the next hour, month, or even a year. To schedule an SMS, compose a message, then on the right side of the message box, you can find a schedule option, fill in the date and time, and press the Done option.

Yes, we offer technical support whenever required. We offer free support from buying credit to sending an SMS.

Alphanumeric means alphabets both capital and small letters, number 0-9, and underscore “_”.

Buy SMS credit, Login into your account, choose which message you want to send, create messages, import contacts, and send to all your contacts.

Yes, you can buy credit online. You just have to log in to your account, on the top right-hand side there’s an option to buy credit online, click the option, fill in the amount and pay through eSewa or any bank.

You can check your credit balance on your dashboard. The credit detail provides the credit information of messages left of Bulk, API, etc.

Once the payment is done, it will be added within seconds to your account.

There is no validation of your account in Aakash SMS. Your account and SMS never expires.

No, you cannot send MMS/EMS using your Bulk SMS service. However, you can use the link to redirect your customer to your desired videos.

Yes, you can manage your account. We provide you with your email address and password. You can change the password, create messages, send messages, and check the delivery report.

No, except for the SMS, we don’t charge for anything else.

No, there are no hidden charges, we only charge for SMS.

You can check if your messages are delivered of any categories on Report. Click on any categories and select the option Report and you can see if your messages are delivered or not.

You being the message sender and credit buyer, have to pay for the failed SMS. The messages can be failed due to various reasons like network unavailable, or the number no longer exists.

Firstly, you have to log in to your account, on the top right-hand side, click on the picture and go to my profile, then type your both old and new password, and click update. Your password will be changed.

Yes, your business needs a Bulk SMS service. Bulk SMS marketing keeps the customers up to date about the facilities provided by the business. The average open rate for text messages is 98%, compared to a 20% open rate for email. Therefore, it is the most effective and cheapest form of mass communication to interact with a broad audience.

No, you don’t have to install any software to send messages. You just need an internet connection to open the Aakash SMS website, login into your account, and send messages.

Of course, your business name can appear as the sender but your business name should of a maximum of 11 alphanumeric characters for all networks.

You cannot delete your Bulk SMS account. You have to contact our experts to delete your account. To talk To experts: Deliya Gurung -9808139797 Nita Maharjan -9801097117, 9851300023

The SMS doesn’t go to any number having less/more than 10 digits and the credits are not deducted but the SMS can be sent to numbers having 10 digits whether right or wrong and credits are deducted for those numbers.

No, you only have to pay for the outgoing SMS. The customers will be responsible to pay for the incoming SMS.

Firstly, you have to log in on your account, click on the picture on the top right-hand side, and go to my profile, then type your both old and new password, and click update. Your password will be changed.

You can save a message as a template to use later or use a template to send the same SMS. To add a template, click on the template, add the message, and done.

One-time SMS will cost you Nrs. 2/SMS and it will be sent via our account.

You can integrate your existing application/software/website with our system through API to send SMS from your platform.

Yes, we do have interactive SMS which allows the user to have two-way communication like chat through keywords. Moreover, we provide services like SMS voting/poll to engage and interact with customers.

Yes, Bulk SMS offers a shortcode service with criteria. In short, for NTC, there are a few terms and conditions, but for Ncell there are no terms and conditions.

No, you can buy SMS whenever required. You can buy in bulk to get at low prices and can use as long as you need. The SMS and account never expire.

If you have lost your username and password, you can contact our experts: Deliya Gurung -9808139797 Nita Maharjan -9801097117, 9851300023

If you don’t remember your password, go to the login page, add an email address and click forget the password. You will receive a mail consisting of a code. Add code and create a new password. Or you can contact our experts: Deliya Gurung -9808139797 Nita Maharjan -9801097117, 9851300023

Yes, we do have interactive SMS which allows the user to have two-way communication like chat through keywords. Moreover, we provide services like SMS voting/poll to engage and interact with customers.

You can upload your contacts to the dashboard and then segregate them into groups. The numbers can be added manually or directly be exported from an excel sheet.

The reason your contact list cannot be uploaded is due to the incorrect format used. Please make sure that you use the correct format which is available in the “upload number” section as “Sample 1, Sample 2”.

The username and password are required to log in to your account which should not be shared to maintain your data security and privacy.

Yes, we provide invoices for both VAT and non-VAT.

You can check if your messages are delivered of any categories on Report. Click on any categories and select the option Report and you can see if your messages are delivered or failed.

No, we cannot guarantee the delivery of the SMS. It depends on network operators and mobile numbers.

No, neither the Company nor any third party will use the number you submit. It’s against our privacy policy. All the SMS and numbers you sent are treated under strict confidentiality.

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